Welcome to Puma Sale Shop! We’re here to help you navigate your shopping experience with ease. Below, you’ll find answers to common questions about our products, delivery, payments, and more. If you don’t see what you’re looking for, feel free to reach out to our support team.

Product Information

What types of products do you offer?
We specialize in a wide range of Puma apparel and accessories, including Activewear, Footwear, Dresses, Jeans & Trousers, Knitwear & Sweats, Outerwear, Shorts, Skirts, Tops, and Underwear & Nightwear. Our collections are designed for active individuals who value style and performance, blending gym-to-street versatility with trendy designs.
Are your products authentic Puma items?
Yes, all our products are 100% authentic Puma gear. We source directly to ensure quality and reliability, so you can shop with confidence for the latest trends and performance-ready styles.
Do you have sales or discounts?
We frequently run promotions and sales events! Keep an eye on our website for updates on discounts, especially in categories like Footwear and Knitwear. Sign up for our newsletter to stay in the loop on exclusive deals.

Ordering & Account

How do I place an order?
Simply browse our collections, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. We accept Visa, MasterCard, JCB, and PayPal for secure transactions.
Can I modify or cancel my order after placing it?
Orders are processed quickly within 1-2 business days, so modifications or cancellations may not be possible once placed. If you need changes, contact us immediately at [email protected], and we’ll do our best to assist you.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save favorites, and enjoy faster shopping in the future.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, but we currently exclude Asia and select remote areas due to logistical constraints. If you’re in a remote location, check with our support team for availability.
What are my shipping options?
We offer two convenient methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch. Ideal for faster delivery to urban areas like the US and Europe.
– Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 days after dispatch. Perfect for budget-friendly, larger orders.
How long does order processing take?
All orders are processed within 1-2 business days from our warehouse in Las Vegas, US. You’ll receive a confirmation email with tracking details once your order is dispatched.
Do you offer express shipping?
Not at the moment. Our Standard Shipping is optimized for speed, so we recommend choosing that if you need your items sooner. Plan ahead for events or workouts to ensure timely delivery.

Payments

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and easy payments. All transactions are encrypted to protect your information.
Is my payment information secure?
Absolutely! We use industry-standard security measures to safeguard your data. You can shop with peace of mind knowing your details are protected.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery. Items must be unused, in original packaging with tags attached. For details on how to initiate a return, please contact our customer service team.
Are there any items that cannot be returned?
For hygiene reasons, items like Underwear & Nightwear may not be eligible for return unless defective. Please refer to our full return policy or contact us for specific cases.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days and will be credited to your original payment method.

Customer Support

How can I contact customer service?
For any questions or issues, email us at [email protected]. We’re here to help and aim to respond within 24 hours.
What if I have a problem with my delivery?
If your order is delayed or lost, use the tracking number provided to monitor its status. If issues persist, contact us with your order details, and we’ll work with the carrier to resolve it quickly.

Thank you for choosing Puma Sale Shop! We’re dedicated to bringing you stylish, high-quality activewear with a seamless shopping experience. Need more help? Reach out anytime.