Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We offer two shipping options to accommodate your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available worldwide (excluding Asia and select remote areas)

Free Shipping

  • Available for orders of $50 or more
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Note: Delivery times are estimates and may vary depending on your location and customs processing. International customers are responsible for any customs duties or import taxes.

Returns & Exchanges

At Puma Sale Shop, we want you to be completely satisfied with your activewear and accessories. If you’re not happy with your purchase, we offer a straightforward returns and exchanges process.

Quick Overview

  • Return Period: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, and in original condition with tags attached
  • Free Returns: For defective or incorrect items only
  • Refund Processing: 5-7 business days after we receive your return

Return & Exchange Process

1

Initiate Your Return

Contact our customer service team within 15 days of receiving your order to request a return or exchange. Please use the template below to ensure we have all necessary information.

2

Prepare Your Items

Ensure all items are in their original condition – unworn, unwashed, with all tags attached and in original packaging. Include the original invoice or packing slip with your return.

3

Ship Your Return

Package your items securely and ship to our returns address. We recommend using a trackable shipping method. For defective or incorrect items, we’ll provide a prepaid return label.

4

Processing

Once we receive and inspect your return (typically within 3-5 business days), we’ll process your refund or exchange.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Dear Puma Sale Shop Customer Service Team,

I would like to request a [return/exchange] for my recent order.

Order Information:
Order Number: [Your Order Number]
Order Date: [Date of Order]
Name: [Your Full Name]
Email: [Your Email Address]

Item(s) to Return/Exchange:
Product Name: [Product Name]
Size: [Size]
Color: [Color]
Quantity: [Quantity]

Reason for Return: [Please specify – wrong size, defective, not as described, etc.]

Exchange Preference (if applicable):
Desired Size: [New Size]
Desired Color: [New Color]
Alternative Product (if original unavailable): [Product Name]

Please provide instructions for returning the item(s) and any additional information I need to complete this process.

Thank you,
[Your Name]

Refund Information

Once your return is processed and approved, refunds will be issued to your original payment method within 5-7 business days. The refund will include the product price and applicable taxes.

Important Refund Notes

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error or defective products
  • Refunds to PayPal accounts may appear immediately
  • Credit card refunds may take 1-2 billing cycles to appear on your statement

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are defective:

  • Underwear & Nightwear – All intimate apparel and sleepwear for hygiene reasons

Additionally, we cannot accept returns for:

  • Items that show signs of wear, have been washed, or have removed tags
  • Personalized or custom-made products
  • Items purchased during final sale or clearance events (will be clearly marked)

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. If your desired exchange item is unavailable, we’ll issue a refund instead. Exchanges follow the same process as returns and are subject to the same conditions.

International Returns

As we serve customers worldwide (excluding Asia and select remote areas), international returns are accepted. Customers are responsible for return shipping costs and any customs duties or taxes associated with the return shipment.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns or exchanges.

Email: [email protected]

Address: Puma Sale Shop, 3805 Hiney Road, Las Vegas, US 89109

We typically respond to all inquiries within 24 hours during business days.

Thank you for shopping with Puma Sale Shop. We appreciate your business and are committed to ensuring you’re completely satisfied with your Puma activewear and accessories.